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Refund policy

This website is operated by The KMW Group LLC. At REDZEN Wellness, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases.

Summary

  • Region: United States (lower 48)
  • Return window: Within 30 business days of delivery.
  • Return eligibility: Accepts returns for both defective and non defective products if they meet policy conditions.
  • Return shipping: Customer is responsible for return shipping costs unless the item is defective or damaged on arrival.
  • Restocking fee: No restocking fees.

Contact Information

To start a return or report damage, contact our customer service team:

Hours: Monday to Friday, 9 AM to 5 PM EST

Eligibility for Returns

Returns are accepted under the following conditions:

  • The item arrived damaged, defective, or incorrect
  • The customer wishes to return a new item within the policy window
  • The damage or issue was reported within 7 business days of delivery
  • The product is returned within 30 business days of delivery
  • The item is unused and includes all original packaging and accessories

Reporting Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 7 business days of delivery. Include:

  • Your order number
  • Photos clearly showing the damage or issue
  • A brief description of the problem

We will review the information and if approved provide instructions and a prepaid return label.

Return Shipping and Fees

Customer is responsible for return shipping costs unless the item is defective or damaged on arrival. We will provide you with instructions and a return address.

Restocking Fee: No restocking fee.

Refunds and Replacements

  • After receiving and inspecting your returned item we will confirm whether a refund or replacement applies
  • Refunds are issued to the original payment method within 7-14 business days after the item is received and inspected
  • If you prefer we can send a replacement item instead of a refund

Exchanges

We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and inspected. Customer is responsible for return shipping costs of original item.

Non-Returnable Items

We cannot accept returns for:

  • Items reported after 30 business days of delivery
  • Items damaged due to misuse or neglect

Cancellations

  • Orders may be canceled before fulfillment for a full refund.
  • Once shipped, cancellations are not possible. You must follow the return process outlined above.

Legal Rights

This policy does not affect your rights under U.S. consumer protection law.

Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting.

By purchasing from REDZEN Wellness you agree to this Return and Refund Policy

REDZEN Wellness
support@redzenwellness.com
1-602-456-6695